Customer Support Representative

Company Description AutoHDR is an AI real estate photo editing platform. We launched less than a year ago and already edit 25% of U.S. real estate listings. We’re building a category-defining product and looking for people who want to help us scale it fast. This is an early hire on a small team of A players changing the industry. Role Description We’re hiring a Customer Support Rep to own inbound support and make sure the product is delivered well to users. This is not a passive support role. We want someone fast, sharp, calm under pressure, and great with people. Your job is to respond quickly, solve problems clearly, and make sure every customer gets the right outcome fast. You’ll handle inbound questions, quality issues, flagged shoots, human edit requests, and account-related problems. You’ll also be responsible for spotting when something is actually a bug, a churn risk, a sales opportunity, or an onboarding issue, and routing it correctly. We want someone who can think clearly, communicate well, and use judgment. You should be able to solve what can be solved, escalate what needs escalation, and always leave the customer feeling taken care of. You should also be constantly thinking about how support can be faster, smarter, and more scalable over time. Requirements You love helping people and communicating clearly. You are fast, organized, and highly responsive. You have strong judgment and know how to solve problems without overcomplicating them. You are high-agency and take ownership instead of waiting around. You can stay calm under pressure and handle urgent issues well. You pay close attention to detail and care about quality. You are good at figuring out whether something is a support issue, a bug, a churn risk, or a sales opportunity. You think in systems and naturally look for ways to improve workflows over time. You are comfortable working quickly across inboxes, tickets, Slack, and internal tools. Bonus if you: Have worked in customer support, operations, or a fast-paced SaaS environment. Have experience in real estate media or real estate photography. Have experience handling quality control, escalations, or technical support. Have used AI tools to improve workflows or automate repetitive wor