Director, Customer Success

Bonterra is hiring a Director of Customer Success to lead a team that works directly with Case Management customers across the full customer lifecycle, with a focus on improving customer value, retention, and expansion. Requirements Experience in a Customer Success managerial role responsible for revenue retention within a SaaS environment serving Small-to-Medium-Business (SMB) and Mid-Market customers Demonstrated ability to build and execute retention strategies at the portfolio level Proven ability to build and operate Scaled or Tech-Touch CS models, including customer segmentation frameworks Strong people management skills and experience leading teams through organizational change Professional-grade communication and presentation skills Effective organizational change management skills Superior technology skills, especially with applications across the CS tech stack Benefits Comprehensive benefits package Bonuses, incentives, equity, and a comprehensive benefits program Originally posted on Himalayas