Site Reliability Engineering, Lead Engineer at FICO

Join FICO 's world-class team as a Site Reliability Engineering Lead Engineer, working from home in Mexico. Contribute to 24x7 operational support of cloud and hosted solutions, drive incident resolution, and implement disaster recovery tasks. Enjoy a highly competitive compensation and benefits package, inclusive culture, and opportunities for growth and development. Requirements Strong problem-solving and analytical skills Excellent English communication and interpersonal skills Ability for building rapport and handling customers over high-pressure situations and escalations Proven experience with RedHat Enterprise Linux (RHEL) Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, Open AM) Support Knowledge of cloud platform Amazon Web Services (AWS) Experience with observability tools (Kibana, Splunk, Prometheus) Working knowledge of relational database systems (MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC) Experienced with LDAP design, implementation and networking Knowledge of Storage Management Solutions (SAN, NAS, etc.) Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures Familiarity with ITIL standards and technologies (ServiceNow) Scripting/programming experience in Puppet, PowerShell, PERL,.NET, Python, bash or UNIX Shell Benefits Highly competitive compensation and benefits package Inclusive culture Opportunities for growth and development Work-life balance Employee resource groups Social events Originally posted on Himalayas